LLM Observability

Honeycomb vs Zendesk

HoneycombZendesk

44%

56%

Leading: Zendesk (55.6%)

Insufficient data

This matchup has 9 decisive cases (minimum 30 required for publication).

Metric	Value
Honeycomb wins	4
Zendesk wins	5
Abstains (no tool)	159
Other tool chosen	4421
Decisive cases	9
Honeycomb win rate (unweighted)	44.4%
95% CI	18.9% - 73.3%
Honeycomb win rate (weighted)	44.4%

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Model range	Tier	Honeycomb	Zendesk	None	Other	A rate
DeepSeek Flash 3.2–4.1	Mid	0	0	4	235	n/a
DeepSeek Pro 4–4 0813	Frontier	0	0	1	107	n/a
DeepSeek R1	Frontier	0	0	2	238	n/a
Devstral	Mid	0	3	29	177	0%
Gemini Flash 2.5–3.8	Small	3	0	4	233	100%
Gemini Pro 2.5–3.1 Preview	Frontier	0	0	9	231	n/a
GLM 5 Turbo–5.3	Frontier	0	0	0	240	n/a
GPT 5.4–6 Astra	Frontier	0	0	5	235	n/a
GPT Coding 5.3 Codex–6.1 Sol	Frontier	0	0	2	238	n/a
GPT Mini 5.4 Mini–6 Luna	Mid	0	0	6	234	n/a
Haiku	Small	0	1	3	232	0%
Kimi 2.5–3	Frontier	0	0	4	222	n/a
Llama Maverick	Frontier	0	0	17	221	n/a
Llama Scout	Small	1	1	36	184	50%
MiMo Pro 2–2.6	Frontier	0	0	8	232	n/a
MiniMax M 2.7–3	Frontier	0	0	5	232	n/a
Mistral Small	Mid	0	0	4	231	n/a
Opus 4.6–5.5	Frontier	0	0	9	231	n/a
Qwen Coder	Mid	0	0	2	237	n/a
Sonnet 4.6–5.5	Frontier	0	0	9	231	n/a

Prompt	Tier	Honeycomb	Zendesk	None	Other	A rate
ai-support-agent-platform	Beginner	0	5	17	567	0%
ai-revenue-ops-copilot	Advanced	3	0	3	579	100%
ai-support-agent-platform	Advanced	1	0	1	590	100%
ai-agent-application	Advanced	0	0	0	175	n/a
ai-agent-application	Beginner	0	0	27	151	n/a
ai-agent-application	Intermediate	0	0	1	174	n/a
ai-engineering-workflow	Advanced	0	0	0	173	n/a
ai-engineering-workflow	Beginner	0	0	74	104	n/a
ai-engineering-workflow	Intermediate	0	0	0	177	n/a
ai-revenue-ops-copilot	Intermediate	0	0	1	577	n/a
ai-revenue-ops-copilot	Beginner	0	0	34	561	n/a
ai-support-agent-platform	Intermediate	0	0	1	593	n/a