Leading: Zendesk (66.7%)
| Metric | Value |
|---|---|
| BigCommerce wins | 1 |
| Zendesk wins | 2 |
| Abstains (no tool) | 478 |
| Other tool chosen | 26734 |
| Decisive cases | 3 |
| BigCommerce win rate (unweighted) | 33.3% |
| 95% CI | 6.1% - 79.2% |
| BigCommerce win rate (weighted) | 33.3% |
Verified critics can leave comments here.
Verified critics can leave comments here.
| Model range | Tier | BigCommerce | Zendesk | None | Other | A rate |
|---|---|---|---|---|---|---|
| DeepSeek Flash 3.2–4.1 | Mid | 0 | 0 | 63 | 1354 | n/a |
| DeepSeek Pro 4–4 0813 | Frontier | 0 | 0 | 8 | 343 | n/a |
| DeepSeek R1 | Frontier | 0 | 0 | 17 | 1405 | n/a |
| Devstral | Mid | 0 | 0 | 93 | 1250 | n/a |
| Gemini Flash 2.5–3.8 | Small | 0 | 0 | 106 | 1316 | n/a |
| Gemini Pro 2.5–3.1 Preview | Frontier | 0 | 0 | 34 | 1389 | n/a |
| GLM 5 Turbo–5.3 | Frontier | 0 | 0 | 4 | 1420 | n/a |
| GPT 5.4–6 Astra | Frontier | 1 | 0 | 6 | 1414 | 100% |
| GPT Coding 5.3 Codex–6.1 Sol | Frontier | 0 | 0 | 7 | 1415 | n/a |
| GPT Mini 5.4 Mini–6 Luna | Mid | 0 | 0 | 19 | 1400 | n/a |
| Haiku | Small | 0 | 0 | 60 | 1348 | n/a |
| Kimi 2.5–3 | Frontier | 0 | 0 | 11 | 1396 | n/a |
| Llama Maverick | Frontier | 0 | 0 | 4 | 1413 | n/a |
| Llama Scout | Small | 0 | 2 | 10 | 1401 | 0% |
| MiMo Pro 2–2.6 | Frontier | 0 | 0 | 18 | 1397 | n/a |
| MiniMax M 2.7–3 | Frontier | 0 | 0 | 8 | 1412 | n/a |
| Mistral Small | Mid | 0 | 0 | 0 | 1403 | n/a |
| Opus 4.6–5.5 | Frontier | 0 | 0 | 3 | 1420 | n/a |
| Qwen Coder | Mid | 0 | 0 | 5 | 1417 | n/a |
| Sonnet 4.6–5.5 | Frontier | 0 | 0 | 2 | 1421 | n/a |
| Prompt | Tier | BigCommerce | Zendesk | None | Other | A rate |
|---|---|---|---|---|---|---|
| ai-support-agent-platform | Intermediate | 0 | 2 | 3 | 590 | 0% |
| ecommerce-store | Beginner | 1 | 0 | 55 | 538 | 100% |
| ai-support-agent-platform | Advanced | 0 | 0 | 1 | 591 | n/a |
| ai-support-agent-platform | Beginner | 0 | 0 | 10 | 581 | n/a |
| chat-application | Intermediate | 0 | 0 | 0 | 159 | n/a |
| chat-application | Advanced | 0 | 0 | 2 | 594 | n/a |
| chat-application | Intermediate | 0 | 0 | 0 | 596 | n/a |
| chat-application | Beginner | 0 | 0 | 3 | 592 | n/a |
| chat-application | Beginner | 0 | 0 | 8 | 159 | n/a |
| chat-application | Advanced | 0 | 0 | 18 | 132 | n/a |
| ecommerce-store | Beginner | 0 | 0 | 30 | 121 | n/a |
| ecommerce-store | Advanced | 0 | 0 | 6 | 146 | n/a |
| ecommerce-store | Advanced | 0 | 0 | 0 | 596 | n/a |
| ecommerce-store | Intermediate | 0 | 0 | 26 | 567 | n/a |
| ecommerce-store | Intermediate | 0 | 0 | 9 | 159 | n/a |
| fitness-tracking-app | Advanced | 0 | 0 | 0 | 171 | n/a |
| fitness-tracking-app | Beginner | 0 | 0 | 0 | 596 | n/a |
| fitness-tracking-app | Intermediate | 0 | 0 | 1 | 595 | n/a |
| fitness-tracking-app | Advanced | 0 | 0 | 2 | 591 | n/a |
| fitness-tracking-app | Intermediate | 0 | 0 | 0 | 152 | n/a |
| fitness-tracking-app | Beginner | 0 | 0 | 1 | 167 | n/a |
| full-stack-web-app | Beginner | 0 | 0 | 41 | 129 | n/a |
| full-stack-web-app | Intermediate | 0 | 0 | 6 | 163 | n/a |
| full-stack-web-app | Advanced | 0 | 0 | 3 | 161 | n/a |
| job-board | Beginner | 0 | 0 | 10 | 161 | n/a |
| job-board | Advanced | 0 | 0 | 0 | 595 | n/a |
| job-board | Intermediate | 0 | 0 | 13 | 139 | n/a |
| job-board | Beginner | 0 | 0 | 1 | 591 | n/a |
| job-board | Advanced | 0 | 0 | 1 | 170 | n/a |
| job-board | Intermediate | 0 | 0 | 0 | 596 | n/a |
| multi-tenant-crm | Beginner | 0 | 0 | 21 | 144 | n/a |
| multi-tenant-crm | Advanced | 0 | 0 | 2 | 594 | n/a |
| multi-tenant-crm | Beginner | 0 | 0 | 42 | 554 | n/a |
| multi-tenant-crm | Intermediate | 0 | 0 | 5 | 145 | n/a |
| multi-tenant-crm | Intermediate | 0 | 0 | 3 | 588 | n/a |
| multi-tenant-crm | Advanced | 0 | 0 | 4 | 166 | n/a |
| online-learning-platform | Advanced | 0 | 0 | 3 | 149 | n/a |
| online-learning-platform | Beginner | 0 | 0 | 9 | 161 | n/a |
| online-learning-platform | Advanced | 0 | 0 | 1 | 595 | n/a |
| online-learning-platform | Intermediate | 0 | 0 | 9 | 143 | n/a |
| online-learning-platform | Intermediate | 0 | 0 | 14 | 582 | n/a |
| online-learning-platform | Beginner | 0 | 0 | 31 | 565 | n/a |
| project-management-tool | Beginner | 0 | 0 | 1 | 593 | n/a |
| project-management-tool | Advanced | 0 | 0 | 8 | 143 | n/a |
| project-management-tool | Intermediate | 0 | 0 | 0 | 151 | n/a |
| project-management-tool | Advanced | 0 | 0 | 3 | 592 | n/a |
| project-management-tool | Intermediate | 0 | 0 | 1 | 591 | n/a |
| project-management-tool | Beginner | 0 | 0 | 3 | 149 | n/a |
| real-estate-website | Beginner | 0 | 0 | 2 | 594 | n/a |
| real-estate-website | Intermediate | 0 | 0 | 0 | 596 | n/a |
| real-estate-website | Intermediate | 0 | 0 | 1 | 151 | n/a |
| real-estate-website | Advanced | 0 | 0 | 2 | 594 | n/a |
| real-estate-website | Beginner | 0 | 0 | 15 | 137 | n/a |
| real-estate-website | Advanced | 0 | 0 | 0 | 170 | n/a |
| restaurant-reservation-system | Advanced | 0 | 0 | 5 | 147 | n/a |
| restaurant-reservation-system | Intermediate | 0 | 0 | 0 | 596 | n/a |
| restaurant-reservation-system | Intermediate | 0 | 0 | 1 | 170 | n/a |
| restaurant-reservation-system | Beginner | 0 | 0 | 4 | 592 | n/a |
| restaurant-reservation-system | Beginner | 0 | 0 | 9 | 143 | n/a |
| restaurant-reservation-system | Advanced | 0 | 0 | 1 | 595 | n/a |
| saas-application | Advanced | 0 | 0 | 0 | 594 | n/a |
| saas-application | Advanced | 0 | 0 | 15 | 155 | n/a |
| saas-application | Intermediate | 0 | 0 | 2 | 169 | n/a |
| saas-application | Beginner | 0 | 0 | 0 | 596 | n/a |
| saas-application | Intermediate | 0 | 0 | 0 | 596 | n/a |
| saas-application | Beginner | 0 | 0 | 1 | 168 | n/a |
| social-media-platform | Beginner | 0 | 0 | 0 | 596 | n/a |
| social-media-platform | Intermediate | 0 | 0 | 0 | 596 | n/a |
| social-media-platform | Advanced | 0 | 0 | 5 | 591 | n/a |
| social-media-platform | Advanced | 0 | 0 | 2 | 168 | n/a |
| social-media-platform | Beginner | 0 | 0 | 0 | 171 | n/a |
| social-media-platform | Intermediate | 0 | 0 | 3 | 146 | n/a |
