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AI / LLM Integration
Methodology

Zendesk vs LlamaIndex

ZEZendeskvsLLLlamaIndex
ZendeskLlamaIndex
50%
50%
Insufficient data
This matchup has 22 decisive cases (minimum 30 required for publication).

Statistics

MetricValue
Zendesk wins11
LlamaIndex wins11
Abstains (no tool)80
Other tool chosen3196
Decisive cases22
Zendesk win rate (unweighted)50.0%
95% CI30.7% - 69.3%
Zendesk win rate (weighted)50.0%

Comments

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LlamaIndex

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Per-model breakdown

ModelTierZendeskLlamaIndexNoneOtherA rate
Devstral 2 2512Mid1031214377%
Llama 4 ScoutSmall0661570%
Mistral Small 4Mid109132100%
GLM 5.2Frontier011430%
MiMo V2.5 ProFrontier013400%
Claude Haiku 4.5Small000176n/a
Claude Opus 4.6Frontier000132n/a
Claude Opus 4.8Frontier00044n/a
Claude Sonnet 4.6Frontier000177n/a
DeepSeek R1 0528Frontier0012162n/a
DeepSeek V3.2Mid000131n/a
DeepSeek V4 FlashMid00538n/a
DeepSeek V4 ProFrontier00837n/a
Gemini 2.5 FlashSmall000132n/a
Gemini 2.5 ProFrontier002174n/a
Gemini 3.5 FlashSmall00142n/a
GLM 5 TurboFrontier002129n/a
GPT 5.3 CodexFrontier000176n/a
GPT 5.4Frontier000132n/a
GPT 5.4 MiniMid001175n/a
GPT 5.5Frontier00040n/a
Kimi K2.5Frontier001117n/a
Kimi K2.7 CodeFrontier00143n/a
Llama 4 MaverickFrontier0015157n/a
MiMo V2 ProFrontier000130n/a
MiniMax M2.7Frontier000120n/a
MiniMax M3Frontier00044n/a
Qwen3 Coder NextMid001173n/a

Per-prompt breakdown

PromptTierZendeskLlamaIndexNoneOtherA rate
ai-support-agent-platformBeginner115147769%
ai-support-agent-platformIntermediate0405080%
ai-agent-applicationBeginner0230680%
ai-agent-applicationAdvanced001583n/a
ai-agent-applicationIntermediate002867n/a
ai-revenue-ops-copilotIntermediate001509n/a
ai-revenue-ops-copilotBeginner000482n/a
ai-revenue-ops-copilotAdvanced004493n/a
ai-support-agent-platformAdvanced001509n/a