| Metric | Value |
|---|---|
| Zendesk wins | 11 |
| LlamaIndex wins | 11 |
| Abstains (no tool) | 80 |
| Other tool chosen | 3196 |
| Decisive cases | 22 |
| Zendesk win rate (unweighted) | 50.0% |
| 95% CI | 30.7% - 69.3% |
| Zendesk win rate (weighted) | 50.0% |
Verified critics can leave comments here.
Verified critics can leave comments here.
| Model | Tier | Zendesk | LlamaIndex | None | Other | A rate |
|---|---|---|---|---|---|---|
| Devstral 2 2512 | Mid | 10 | 3 | 12 | 143 | 77% |
| Llama 4 Scout | Small | 0 | 6 | 6 | 157 | 0% |
| Mistral Small 4 | Mid | 1 | 0 | 9 | 132 | 100% |
| GLM 5.2 | Frontier | 0 | 1 | 1 | 43 | 0% |
| MiMo V2.5 Pro | Frontier | 0 | 1 | 3 | 40 | 0% |
| Claude Haiku 4.5 | Small | 0 | 0 | 0 | 176 | n/a |
| Claude Opus 4.6 | Frontier | 0 | 0 | 0 | 132 | n/a |
| Claude Opus 4.8 | Frontier | 0 | 0 | 0 | 44 | n/a |
| Claude Sonnet 4.6 | Frontier | 0 | 0 | 0 | 177 | n/a |
| DeepSeek R1 0528 | Frontier | 0 | 0 | 12 | 162 | n/a |
| DeepSeek V3.2 | Mid | 0 | 0 | 0 | 131 | n/a |
| DeepSeek V4 Flash | Mid | 0 | 0 | 5 | 38 | n/a |
| DeepSeek V4 Pro | Frontier | 0 | 0 | 8 | 37 | n/a |
| Gemini 2.5 Flash | Small | 0 | 0 | 0 | 132 | n/a |
| Gemini 2.5 Pro | Frontier | 0 | 0 | 2 | 174 | n/a |
| Gemini 3.5 Flash | Small | 0 | 0 | 1 | 42 | n/a |
| GLM 5 Turbo | Frontier | 0 | 0 | 2 | 129 | n/a |
| GPT 5.3 Codex | Frontier | 0 | 0 | 0 | 176 | n/a |
| GPT 5.4 | Frontier | 0 | 0 | 0 | 132 | n/a |
| GPT 5.4 Mini | Mid | 0 | 0 | 1 | 175 | n/a |
| GPT 5.5 | Frontier | 0 | 0 | 0 | 40 | n/a |
| Kimi K2.5 | Frontier | 0 | 0 | 1 | 117 | n/a |
| Kimi K2.7 Code | Frontier | 0 | 0 | 1 | 43 | n/a |
| Llama 4 Maverick | Frontier | 0 | 0 | 15 | 157 | n/a |
| MiMo V2 Pro | Frontier | 0 | 0 | 0 | 130 | n/a |
| MiniMax M2.7 | Frontier | 0 | 0 | 0 | 120 | n/a |
| MiniMax M3 | Frontier | 0 | 0 | 0 | 44 | n/a |
| Qwen3 Coder Next | Mid | 0 | 0 | 1 | 173 | n/a |
| Prompt | Tier | Zendesk | LlamaIndex | None | Other | A rate |
|---|---|---|---|---|---|---|
| ai-support-agent-platform | Beginner | 11 | 5 | 1 | 477 | 69% |
| ai-support-agent-platform | Intermediate | 0 | 4 | 0 | 508 | 0% |
| ai-agent-application | Beginner | 0 | 2 | 30 | 68 | 0% |
| ai-agent-application | Advanced | 0 | 0 | 15 | 83 | n/a |
| ai-agent-application | Intermediate | 0 | 0 | 28 | 67 | n/a |
| ai-revenue-ops-copilot | Intermediate | 0 | 0 | 1 | 509 | n/a |
| ai-revenue-ops-copilot | Beginner | 0 | 0 | 0 | 482 | n/a |
| ai-revenue-ops-copilot | Advanced | 0 | 0 | 4 | 493 | n/a |
| ai-support-agent-platform | Advanced | 0 | 0 | 1 | 509 | n/a |