Leading: Zendesk (52.6%)
| Metric | Value |
|---|---|
| LlamaIndex wins | 9 |
| Zendesk wins | 10 |
| Abstains (no tool) | 103 |
| Other tool chosen | 3396 |
| Decisive cases | 19 |
| LlamaIndex win rate (unweighted) | 47.4% |
| 95% CI | 27.3% - 68.3% |
| LlamaIndex win rate (weighted) | 47.4% |
Verified critics can leave comments here.
Verified critics can leave comments here.
| Model | Tier | LlamaIndex | Zendesk | None | Other | A rate |
|---|---|---|---|---|---|---|
| Devstral 2 2512 | Mid | 3 | 9 | 12 | 138 | 25% |
| Llama 4 Scout | Small | 4 | 0 | 7 | 168 | 100% |
| GLM 5.2 | Frontier | 1 | 0 | 1 | 61 | 100% |
| MiMo V2.5 Pro | Frontier | 1 | 0 | 4 | 57 | 100% |
| Mistral Small 4 | Mid | 0 | 1 | 14 | 137 | 0% |
| Claude Haiku 4.5 | Small | 0 | 0 | 0 | 188 | n/a |
| Claude Opus 4.6 | Frontier | 0 | 0 | 0 | 126 | n/a |
| Claude Opus 4.8 | Frontier | 0 | 0 | 0 | 62 | n/a |
| Claude Sonnet 4.6 | Frontier | 0 | 0 | 0 | 189 | n/a |
| DeepSeek R1 0528 | Frontier | 0 | 0 | 18 | 168 | n/a |
| DeepSeek V3.2 | Mid | 0 | 0 | 0 | 125 | n/a |
| DeepSeek V4 Flash | Mid | 0 | 0 | 8 | 51 | n/a |
| DeepSeek V4 Pro | Frontier | 0 | 0 | 9 | 54 | n/a |
| Gemini 2.5 Flash | Small | 0 | 0 | 0 | 126 | n/a |
| Gemini 2.5 Pro | Frontier | 0 | 0 | 1 | 187 | n/a |
| Gemini 3.5 Flash | Small | 0 | 0 | 1 | 60 | n/a |
| GLM 5 Turbo | Frontier | 0 | 0 | 2 | 123 | n/a |
| GPT 5.3 Codex | Frontier | 0 | 0 | 0 | 188 | n/a |
| GPT 5.4 | Frontier | 0 | 0 | 0 | 126 | n/a |
| GPT 5.4 Mini | Mid | 0 | 0 | 1 | 186 | n/a |
| GPT 5.5 | Frontier | 0 | 0 | 0 | 57 | n/a |
| Kimi K2.5 | Frontier | 0 | 0 | 1 | 112 | n/a |
| Kimi K2.7 Code | Frontier | 0 | 0 | 2 | 59 | n/a |
| Llama 4 Maverick | Frontier | 0 | 0 | 21 | 163 | n/a |
| MiMo V2 Pro | Frontier | 0 | 0 | 0 | 124 | n/a |
| MiniMax M2.7 | Frontier | 0 | 0 | 0 | 114 | n/a |
| MiniMax M3 | Frontier | 0 | 0 | 0 | 62 | n/a |
| Qwen3 Coder Next | Mid | 0 | 0 | 1 | 185 | n/a |
| Prompt | Tier | LlamaIndex | Zendesk | None | Other | A rate |
|---|---|---|---|---|---|---|
| ai-support-agent-platform | Beginner | 4 | 10 | 1 | 493 | 29% |
| ai-support-agent-platform | Intermediate | 3 | 0 | 0 | 528 | 100% |
| ai-agent-application | Beginner | 2 | 0 | 39 | 97 | 100% |
| ai-agent-application | Advanced | 0 | 0 | 22 | 113 | n/a |
| ai-agent-application | Intermediate | 0 | 0 | 36 | 96 | n/a |
| ai-revenue-ops-copilot | Intermediate | 0 | 0 | 1 | 528 | n/a |
| ai-revenue-ops-copilot | Beginner | 0 | 0 | 0 | 502 | n/a |
| ai-revenue-ops-copilot | Advanced | 0 | 0 | 3 | 511 | n/a |
| ai-support-agent-platform | Advanced | 0 | 0 | 1 | 528 | n/a |
