Leading: Anthropic (56.2%)
| Metric | Value |
|---|---|
| Intercom wins | 130 |
| Anthropic wins | 167 |
| Abstains (no tool) | 128 |
| Other tool chosen | 3563 |
| Decisive cases | 297 |
| Intercom win rate (unweighted) | 43.8% |
| 95% CI | 38.2% - 49.5% |
| Intercom win rate (weighted) | 43.8% |
Verified critics can leave comments here.
Verified critics can leave comments here.
| Model range | Tier | Intercom | Anthropic | None | Other | A rate |
|---|---|---|---|---|---|---|
| DeepSeek Flash 3.2–4.1 | Mid | 16 | 1 | 9 | 182 | 94% |
| DeepSeek Pro 4–4 0813 | Frontier | 0 | 0 | 9 | 72 | n/a |
| DeepSeek R1 | Frontier | 1 | 0 | 23 | 186 | 100% |
| Devstral | Mid | 2 | 0 | 16 | 167 | 100% |
| Gemini Flash 2.5–3.8 | Small | 0 | 6 | 1 | 204 | 0% |
| Gemini Pro 2.5–3.1 Preview | Frontier | 2 | 1 | 2 | 207 | 67% |
| GLM 5 Turbo–5.3 | Frontier | 2 | 3 | 3 | 203 | 40% |
| GPT 5.4–6 Astra | Frontier | 9 | 5 | 0 | 193 | 64% |
| GPT Coding 5.3 Codex–6.1 Sol | Frontier | 0 | 3 | 0 | 209 | 0% |
| GPT Mini 5.4 Mini–6 Luna | Mid | 9 | 1 | 1 | 200 | 90% |
| Haiku | Small | 9 | 92 | 0 | 111 | 9% |
| Kimi 2.5–3 | Frontier | 1 | 11 | 3 | 182 | 8% |
| Llama Maverick | Frontier | 6 | 0 | 27 | 173 | 100% |
| Llama Scout | Small | 23 | 0 | 11 | 169 | 100% |
| MiMo Pro 2–2.6 | Frontier | 4 | 2 | 4 | 200 | 67% |
| MiniMax M 2.7–3 | Frontier | 8 | 27 | 0 | 168 | 23% |
| Mistral Small | Mid | 21 | 11 | 18 | 124 | 66% |
| Opus 4.6–5.5 | Frontier | 0 | 0 | 0 | 212 | n/a |
| Qwen Coder | Mid | 0 | 2 | 1 | 207 | 0% |
| Sonnet 4.6–5.5 | Frontier | 17 | 2 | 0 | 194 | 89% |
| Prompt | Tier | Intercom | Anthropic | None | Other | A rate |
|---|---|---|---|---|---|---|
| ai-support-agent-platform | Beginner | 129 | 12 | 1 | 425 | 91% |
| ai-revenue-ops-copilot | Intermediate | 0 | 34 | 1 | 553 | 0% |
| ai-support-agent-platform | Intermediate | 1 | 31 | 0 | 559 | 3% |
| ai-revenue-ops-copilot | Beginner | 0 | 22 | 1 | 533 | 0% |
| ai-agent-application | Advanced | 0 | 19 | 26 | 130 | 0% |
| ai-agent-application | Beginner | 0 | 15 | 50 | 113 | 0% |
| ai-agent-application | Intermediate | 0 | 15 | 44 | 112 | 0% |
| ai-support-agent-platform | Advanced | 0 | 14 | 1 | 574 | 0% |
| ai-revenue-ops-copilot | Advanced | 0 | 5 | 4 | 564 | 0% |
