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AI / LLM Integration
Methodology

Gong vs Zendesk

GOGongvsZEZendesk
GongZendesk
41%
59%

Leading: Zendesk (58.8%)

Insufficient data
This matchup has 17 decisive cases (minimum 30 required for publication).

Statistics

MetricValue
Gong wins7
Zendesk wins10
Abstains (no tool)19
Other tool chosen2565
Decisive cases17
Gong win rate (unweighted)41.2%
95% CI21.6% - 64.0%
Gong win rate (weighted)41.2%

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Gong

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Zendesk

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Per-model breakdown

ModelTierGongZendeskNoneOtherA rate
Devstral 2 2512Mid0921260%
Qwen3 Coder NextMid701130100%
Mistral Small 4Mid0121060%
Claude Haiku 4.5Small000140n/a
Claude Opus 4.6Frontier000132n/a
Claude Opus 4.8Frontier0008n/a
Claude Sonnet 4.6Frontier000141n/a
DeepSeek R1 0528Frontier002136n/a
DeepSeek V3.2Mid000131n/a
DeepSeek V4 FlashMid0009n/a
DeepSeek V4 ProFrontier0018n/a
Gemini 2.5 FlashSmall000132n/a
Gemini 2.5 ProFrontier002139n/a
Gemini 3.5 FlashSmall0008n/a
GLM 5 TurboFrontier002129n/a
GLM 5.2Frontier0009n/a
GPT 5.3 CodexFrontier000141n/a
GPT 5.4Frontier000132n/a
GPT 5.4 MiniMid001140n/a
GPT 5.5Frontier0007n/a
Kimi K2.5Frontier001117n/a
Kimi K2.7 CodeFrontier0009n/a
Llama 4 MaverickFrontier003133n/a
Llama 4 ScoutSmall002134n/a
MiMo V2 ProFrontier000130n/a
MiMo V2.5 ProFrontier0009n/a
MiniMax M2.7Frontier000120n/a
MiniMax M3Frontier0009n/a

Per-prompt breakdown

PromptTierGongZendeskNoneOtherA rate
ai-support-agent-platformBeginner01014070%
ai-revenue-ops-copilotBeginner700400100%
ai-agent-applicationIntermediate00512n/a
ai-agent-applicationAdvanced00317n/a
ai-agent-applicationBeginner00515n/a
ai-revenue-ops-copilotIntermediate001431n/a
ai-revenue-ops-copilotAdvanced003419n/a
ai-support-agent-platformIntermediate000434n/a
ai-support-agent-platformAdvanced001430n/a